By scheduling an appointment with Aloha Therapeutic Touch you are agreeing to the following policies:
Payment
Types of acceptable payments are cash, credit card or Paypal. We do not submit billings to any insurance company.
Scheduling/Appointment Time
A credit card is required to schedule any appointment, however the appointment can be paid for with cash at the time of the massage
Your Massage Therapist will arrive 10-15 minutes early to set-up and to be ready to give the massage.
If you would like them to arrive earlier so that you can get started at a particular time, please state so when scheduling the appointment.
Upon my arrival if you do not answer the door, or your phone, I will wait up to 15 minutes (which will be taken away from the massage if you show up), then I will leave, and the appointment will be considered a no show.
Once the massage is started, that is the beginning of the amount of time booked, if the client needs to pause the massage for any reason, that time is taken away from the massage and the client is still charged for the time.
If the appointment is delayed due to the therapist, if time allows they will give the full time of the massage. If time does not allow, the client will receive a discount in accordance with the amount of time the appointment was delayed.
Cancellation/Rescheduling
Our time is valuable and we booked out that time specifically for you, and we may have turned someone else away, so please be courteous and respect our time. If you need to cancel for any reason a 4 hours cancellation/rescheduling notice is required, for groups of 4 or more a 3 day notice is required.
Any appointment that is made with Aloha Therapeutic Touch is considered a scheduled appointment.
If notice is given less than 4 hours, but more than 1 hour, in advance of appointment time a fee for $35 of the scheduled time will be charge to the credit card given when the appointment is scheduled.
If notice is given less than a 1 hour in advance of the appointment time, or if you are a no call/no show (meaning you do not answer the door or your phone) a fee of 100% of the scheduled time will be charge to the credit card given when the appointment is scheduled.
Due to the extra time to coordinate and people scheduled for appointments of 4 or more people, the following cancellation/rescheduling notice is required:
If notice is given less than 3 days (72 hours), but more than 2 days (48 hours), in advance of the appointment time a fee of $100 will be charged to the credit card given when the appointment is scheduled.
If notice is given less than 2 days (48 hours), but more than 1 day (24 hours), in advance of the appointment time a fee of 50% of the scheduled time, or $150 (whichever is greater), will be charged to the credit card given when the appointment is scheduled.
If notice is given less than 1 day (24 hours) in advance of the appointment time a fee of 100% of the scheduled time will be charged to the credit card given when the appointment was scheduled